HCL infosystems
After Sales Service

I had sent this complaint to Head Customer care on wecare4u@hcl.in dated 13/10/09 but till date nither I have not received any response nor local service

center responded where I have handed over my Laptop for necessary repair vide

job sheet no.1674 dt 14/10/09 aong with advance payment of Rs.900/- for spares

& service.

By this it very clear that company is not bothered at all for After Sales Service of his product.

To,

Mr. P.P. Krishna Upadhyaya

Head Customer care

M/S HCL Info systems Limited

Sub - Laptop SL. No. 3074AX349821 needs service.

Dear Sir,

This is to bring to your kind notice that I have above Laptop whose some keys has stopped working.

Today I went to your service center near judges colony, Allahabad to get it repaired.

Service center person checked and said that it s key pad is defective and has to be replaced. I asked

them to replace the same. On that they said it is not available and has to be arranged.

For that you have to make a written request and deposit a demand draft for the amount of

key pad only then it will be arranged and replaced.

I requested them to collect cash for the same but they refused and insisted for DD and

said this is company policy.

I want to know that is it correct?

If it is correct then what type of After Sales Service is company providing to the customers

in such throat cutting competitive market.

I would request you to please look into the matter and help me in getting repaired my laptop at

the earliest.

Thanks.

A.K.Tripathi

M.No.9935508544

Company: HCL infosystems
Country: India

  <     >