HCL Infosystems/Kodak Service Center
Bad experience

I have a Kodak C813 digital camera, which one fine day stopped working. I could not turn it on. I took it to Gagandeep Studio in Moti Nagar, Hyderabad and after two days they said that they cannot repair it and there could be a motherboard problem. They did not charge me anything. Later I found on searching the internet that there is an authorized service center for Kodak at Venkat Plaza, Panjagutta. I took my camera there and they said that it was in dead condition and that they will check it. I paid Rs. 276 as service charges. In the next three days I called them twice to know the status. They said there was a motherboard problem and it would be 75% of the camera cost to repair it, so i decided not to get it repaired as I could buy a new one. Later I sent my colleague to collect the camera. When he brought it, I found out that the Review and Menu buttons were missing. We went back the the service center and asked them. The technician came and said that I gave the camera without the buttons and started complaining about the billing woman that she did not note on the bill about the missing buttons when in fact I have given the camera intact. After some argument he did replace the buttons, but did not agree that he did misplace them. Instead he said that the Studio people might have given me the camera without the buttons and that I did not ask them and arguing with him because it is an authorized center. He again started moaning about the billing girl that she did not note about the missing buttons in the bill. I got fedup and left the shop. This is my bad experience.

Company: HCL Infosystems/Kodak Service Center
Country: India

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