HCL - Laptop
Worst customer service

I gave my laptop at the service center located in Viman Nagar, Pune. Its been now 4 days, I keep hearing same feedback that engineer is observing it. The problem with my laptop is that its keypad and touch pad is not working. I simply fail to understand the technical capabilities of the hcl engineers where in they have taken 4 days to understand that keypad is not working and they need to replace it. This is the first thing I complained for that the key pad is not working still they took 4 days to understand the same. And that too I got the response when I called them thrice.

Everytime you will hear a female voice who will say "Has the engineer not called you". Seems that they have forgotten the basic reason for their existence. They need to know that it is we, the customers, because of whom they are there. The top management is busy in what not activities and just calculating their incentives.

If at all this forum has any existance then I would like to say it very strongly that please refrain yourself from buying HCL products. One will keep following them for any service. Seems they dont feel that we have priorities too.

Regards

Prakash

Company: HCL - Laptop
Country: India

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