HCL LAPTOP
Poor service

I had purchased HCL Laptop in April.

In August I felt a burning smell in the laptop. The lights were on but the system was not working. I took it to the party from whom it was purchased. The company got back saying they were not sure about the company (not able to locate the source) and would take atleast a fortnight to service and the cost would roughly be Rs.6500. I am into marketing and this delay was not acceptable. The problem is almost all parts are from different OEMs and the company is not aware to whom it purchases what.

Fortunately one of the service agents for our company took up the machine, readied it and gave it to me in 5 days flat - even at the time of taking it, he suggested that he had suspicion on 2-3 areas. The cost was Rs.2500 only and the machine is up and running.

If you have money to throw around and waste, then go for HCL products, else don't go for HCL

Company: HCL LAPTOP
Country: India

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