HCL Laptop SL. No. 3074AX349821
Irresponsible behavior of Service cente

Sub - Laptop SL. No. 3074AX349821 needs service.

Dear Sir,

This is to bring to your kind notice that I have above Laptop whose some keys has stopped working.

Today I went to your service center near judges colony, Allahabad to get it repaired.

Service center person checked and said that it's key pad is defective and has to be replaced. I asked

them to replace the same. On that they said it is not available and has to be arranged.

For that you have to make a written request and deposit a demand draft for the amount of

key pad only then it will be arranged and replaced.

I requested them to collect cash for the same but they refused and insisted for DD and

said this is company policy.

I want to know that is it correct?

If it is correct then what type of After Sales Service is company providing to the customers

in such throat cutting competitive market.

I would request you to please look into the matter and help me in getting repaired my laptop at

the earliest.

Thanks.

A.K.Tripathi

M.No.9935508544

Company: HCL Laptop SL. No. 3074AX349821
Country: India

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