Hcl leaptop
Improper Service
- 05-25-2009
- 202
I, Sourabh Bhattacharjee, had purchased one Laptop of HCL having the product Code AX0U2406 from India Computer Centre, Jhanda Chowk, Ramgarh Cantt, Jharkhand dated 23rd May. Further I would like to give the following details of my purchase
Machine Sr. No. 1084AX288477
Product Code: AX0U2406
Product Description: HCL LEAPTOP U24 C2D
Warranty : 12 months from the date of installation or 13 months from date of delivery whichever is earlier.
Warranty Card No. : 10328944
I have underwent two major problems in my laptop within this period of one year. The first problem was that the DVD tray of my laptop was defective which was though repaired by the company. Again, the second problem that had arisen was that I got a stray mark in the LCD of my laptop. When this problem was brought to the retail vendor i.e. India Computer Centre, initially no response was found from their side. On repeatation of the problem, Mr. Jaydeep, owner of India Computer Centre, asked me to go to the service centre situated at Vidyalaya Marg, Ashok Nagar, Ranchi to register my complain. I had registered my complain through a toll free number and then deposited my laptop in the service centre for the repairing of the LCD. After a month, i.e. on 15th May my repaired laptop was returned to me. From yesterday again, the LCD which was repaired started to show problems and my warranty has also expired on 23rd May.
I just got fed up with the vendor and the company service centres. I doubt whether they had actually replaced my old LCD with the new one. For the last one year I had to run here and there a lot for all these and I didn't get any cooperation from my vendor.
India Computer Centre has made all the commitments to provide required after sale services during the sale of the product but neither it has given any service nor sold a good product. One cannot expect a brand like HCL to produce such kinds of products which gets upset twice within a period of one year.
Hope to get required help quickly.
Company: Hcl leaptop
Country: India