HCL Technologies
Replacement of Mother Board, Lan Card, SMPS etc

On 23rd March I purchased a Beanstalk P4 desktop alongwith an extended warranty pack which is valid upto 22nd March. This PC I purchased in my daughter's name - SANGEETH MOHAN.

From the day the system was delivered I was facing frequent problems and nearly 90% of the components were replaced or repaired multi times. Within this three years the system had a downtime of nearly 4-5 Months. Whenever a major problem occurs, like problem in Motheboard or SMPS they take nearly 25 days to rectify.

Recently, on 14th Dec I lodged a complaint with your Partner (M/s Arshan SysTech Pvt Ltd) reagarding diffculties in booting and unstable running of system. The person came on 15/12 and took away the mother board and SMPS for repair or replacement. After continued effort with the HCL partner and also with HCL Stores the people came with a Mother Board on 05/01/08 as a standby. Then again on 7/01 they came with a replacement Board which did not suit the system. Then on 08/01 they brought in a new board which they fixed. The board worked normally but did not connect to the NET. Till today they have tried with many LAN cards but of no use. To-day (18/01) they have taken away the replace board and I am waiting for the Board to come. If HCL is going to take their own time everytime the problem occurs, then what is the use of having a warrenty. Within this 3 years there was a downtime of 4-5 months because of the numerous problems. Within 30 months if I loose 4 months then what is the use of warrenty?

Moreover, we do not know what type of replacement they are providing and how long it will work any further? Is there any commitment or warrenty given on this replacement or repaired parts?

BUYERS BEWARE WITH HCL OF ALL THESE SERVICE PROBLEMS

Though HCL has changed the Motheboard 2-3 times, as a lay man I am not sure what type of board they are, whether they are compatible with my Processor etc. And HCL is not extending the warranty on the replaced boards as well.

My request to HCL persons Mr Mohan and Mr Karthic at 26264697 / 9444896218 did not even yield any result.

My other details are:

HCL Warranty Extension Pack NO.: A04DEX 303247

HCL Warranty Ext Pack Prod Code: WE010301EB

Product: BEANSTALK P4

Customer Code: P14714

HCL Partner: M/s ARSHAN SYSTECH PVT LTE.

CONTACT Person: Mr K.A. HARISH

Contact No.: 98400 18370

S. Ignatius Mohan

Company: HCL Technologies
Country: India

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