Hathway datacom pvt ltd
Poor customer service by hathway trichy

I got the hathway internet connection on 11.1.08.Interupption in connectivity is regular and also the free downloading time between 11pm to 9am it goes off. When contacted the customer service Mr. Madan, Technical staff treating me as a beggar and asking me wait for the connection and it may be restored as per their conveniance as if he is doing me a favour of giving connection. Actually I paid the money in advance. Mr. Prem the business development executive, who gave a lot of promise including stay online forever facility is accusing others in the organisation for not supporting him and accusing me that I am disturbing him frequently. But the real sufferer is the poor customer like me. 24x7 customer service they promise but after 11pm they are not attending the phone. I committed a great mistake by opting hathway without visiting this site. Phone manners of the hathway staff is also very poor. Those reading this better go for some other company for their internet connection. Even if I give e-mail to the company feedback section it is not reaching them and returning with failed to deliver message. This information should help others before going for internet broadband. Thanks

Company: Hathway datacom pvt ltd
Country: India

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