HDFC BANK, ALKAPURI, VADODARA
Un-Authorized THIRTY PARTY FUND TRANSFER of total Rs.52, 000/- from HDFC s/b a/c no # 00331000101314

23rd Sept-08

Dear Sir/Madam,

on 14th Sept-08, Rs.52, 000/- has been withdrawn from my HDFC s/b a/c which was i have informed to branch on 15th (very next day) by giving below complaint which will be resolved in a week time.

from Rs.52, 000/- till date bank has credited only Rs.17, 000/- from one party and informed for rest Rs.35, 000/- bank is following-up with two parties but both are not presented in the branch till date.

today i have informed branch officials Mr. Dogra & Amber to take the help of Police to contact both the parties to recover my money. they said bank is doing their work and don't know how much time it will take. this is not the reply from such a prestigeous private bank of India.

you are requested to kindly help me out from this problem

Thanks/Regards,

HEMANT PATEL

Cell # 9979893034

The Branch Manager,

HDFC Bank,

R C Dutt Road, Alkapuri,

Baroda/Vadodara.

Dear Sir/Madam,

On 14/09/08 around 13.00, I have received 3 SMS on my brother's mobile-9925015334 stating an amounts of Rs.18000/-, Rs.17000/- & Rs.17000/- have been debited to my s/b a/c-00331000101314 through THIRD PARTY FUND TRANSFER facility which I have not done.

Immediately I called your customer care officer on 9898271111 where Ms. Shivani attended me. I have requested here to block / lock my a/c as well as a/c's of opposite parties where my money has gone. She informed me that she has done NO FURTHER DEBIT option for all 4 s/b a/c's. I explained here whole situation. She has lodged my complaint & gave me complaint no-S53000070.

Infact, I want to inform you that since I have opted for FUND TRANSFER facility, I have not transferred any single rupee from this a/c except Rs.100/- and that too only to check whether this facility is activated or not.

Yesterday I visited RC Dutt Road / Alkapuri branch where I met with Mr. Amber who informed me that sufficient balance is lying in all the 3 a/c's to recover my money. He informed me that it will take some time (approx. 10 days) as all the 3 a/c's are out of Baroda (2 are of Chennai & 1 is of Mumbai). He told me that bank's branches of Chennai & Mumbai will called the party and take in writing that this fund transfer is not done by them & bymistake they have gone these money. Then after only bank will refund my money. I asked him if these parties would not give in writing OR not ready to refund the money then he told legal action / police complaint would be done by bank. I again asked him should I go for police complaint / FIR then he told me this would be done by bank, if needed and I would not be held responsible for any delay in this matter.

You are requested to please investigate this matter seriously and in-depth to know how my customer id & password has been disclosed when it was known to me only and not too my 1st holder ANSUYABEN NATUBHAI PATEL who is my mother.

Request to please expedite in this matter to arrange to refund my Rs.52, 000/-

KINDLY ACKNOWLEDGE THE RECEIPT

Thanks & Regards,

9, SHIRIJIDHAM SOCIETY,

RANESHWAR MAHADEV CHAR RASTA,

B/H or NR. HP PETROL PUMP,

VASNA ROAD, VADODARA-390015.

Company: HDFC BANK, ALKAPURI, VADODARA
Country: India

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