HDFC Bank
Non Issue of ATM Debit Card

A/c no. 03771140003935; West Marredpally Branch, Secunderabad.

I have been approached by the Branch Manager for conversion of my normal Debit card in to Gold Debit card. I was informed about the annual charges of Rs.500 and the delivery of new card will take 7 days.

After submission of my application, my old debit card got blocked and I got message that a new card has been delivered through Express IT courier.

It was more than 20 days and I am yet to receive my new card. I made several calls to HDFC helpdesk (they dont even have toll free number, we have to make local call and stay on line and pay for their IVR messages and advertisements), but no one cared about my complaint.

I called the west marredpally brach and the person whom I spoke was rude and asked me to visit the branch (I made 2 visits much before this call on same request) and they cant entertain any phone service.

I am totally disappointed with the customer service of HDFC and truly surprised to see such a poor response from a largest bank.

Company: HDFC Bank
Country: India

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