HDFC Bank
ATM Withdrawal

To The Secretary (Consumer Forum)

Hyderabad

Respected Sir / Madam

Subject: HDFC ATM Withdrawal Complaint

This is to bring to your notice regarding my complaint No Hyd012236 which was logged on

13th May with HDFC Bank and still I have not received a proper response on that. Below are the complaint details.

HDFC Bank A/c No: 06751140001107

Account Holder Name: Amit S Parmar

Subject of Complaint: ATM Withdrawal

I have tried to withdraw Rs 4200/- from the HDFC ATM located at Franklin Templeton ISC at Hyderabad Gachibowli office. I have not taken the cash but immediately when I checked the mini statement, it was showing a debit of Rs 4200/-. The same moment, I called up HDFC call center and spoke to Swapna who told me that TAT is 4 days and the money will be credited into my bank account on the 4th Day automatically. As I have not received any update on the 4th day, out of curiosity, I again called up the call center and I was told that I have to fill the charge form and submit that at one of the nearest branch and the TAT for getting the money is 12 days. This is absolutely not accepted as I have missed by other commitments because of HDFC ATM problem and over an above, instead of resolving my query they are always giving me TATs which I am not concerned about.

I want HDFC Bank to answer to my below questions and do the needful.

1) Why I was not informed on the same day of complain that I have to fill up the charge form and hand it over at the nearest branch?

2) Why I have not received any call from your bank regarding my complaint status?

3) Who is going to look after my other commitments amounting to the above amount which is pending because my money is still lying with your bank?

4) Who is going to pay the charges of my calls what I have made for last 4 days to your call center?

5) I have missed my payment dates because I was not able to pay the amount on time to my other banking agencies. This has put my credit worthiness for a toss?

6) How will your bank compensate for the trouble what I had for all these days.?

Thanks and Regards

Amit Parmar

Mobile No: 9885106454

Company: HDFC Bank
Country: India

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