HDFC Bank
Complaint against HDFC bank

Respected Sirmadam

This is regarding the miss-behavior against me by GANDHINAGAR G-5, HDFC Branch Employees.

As I have a HDFC Bank Salaried Account from Last more then 2.5 Years. My salary A/C no. 01901050048381, my all the colleagues (around 120 employees) have also taking service from HDFC bank.

I have applied for new ATM Debit card as my old one was missed out. After 5 to 7 days, I got SMS for informing that my Debit card & PIN has been dispatched to GANDHINAGAR branch.

Afterward, I went 3 to 4 times to HDFC bank for inquiring for the same at the HELP desk, but they were avoiding or refusing and neglected me & behave just like evil. And use some manner less words; it’s very much hurt for me. As I have trusted the one of the HDFC bank in India. I have also informed to Bank that please don’t RPAD PIN Number and Debit card at my native place (at Mehasana). I want to collect it form Branch. Than also they have not given by hand and send to the house, I have confirmation as mobile SMS that I have to collect that from Branch.

I was very disappointing with the service when I express my desire to meet the manager I was told to come tomorrow and he negates me & leaves the chamber. Anyhow when I reach the manager to log a complaint I was threatened by him and was not ready to listen or believe what happen instead of correcting himself he tried to prove me wrong. Till date I was very proud to be a customer of HDFC but this incident has made me disappoint. This is how a customer is treated in HDFC Bank.

I have also heard others this type of behavior from the other colleagues of my companies.

The managers need to have training for Customer Service. There should be some Grievance cell especially for the disappoint customers and strict actions should be taken against them or can also have some customers surveys to know the service of the bank. I would like to raise this issue to the CEO of India and the higher officials and let him know what kind of service we receive at this branch.

Here I have not mentioned the employee’s names because I just want to give the warnings by HDFC bank Management team to the HDFC Gandhinagar Branch senior employees, if in future this type of approach is there for customer than I will come with the Name of the employees.

I hope you will take necessary steps to provide better customer services specifically for the Client of GANDHINAGAR HDFC branch.

Thanking you,

Dinubha Zala

09879279225

Gandhinaga

Company: HDFC Bank
Country: India

  <     >