HDFC Bank
HDFC bank supporting inappropriate credit card transaction

Its disappointing to learn that HDFC bank's credit card division has displayed weak corporate governance behaviour towards the entire issue & unilaterally decided to close an inappropriate card transaction from their end.

Am reiterating some key points once again.

1) The fact that a card impression that too in a crude form, carrying signature, does NOT mean that it has owner's authorisation/ consent for billing. No where it mentions that I am accepting to get my card billed for any charges.

It is bank's legal responsibility to check the authenticity & completeness of the documents, that too which are of such a high value.

2) How can you assume without any charge slip or worst case a manual impression without billing authorisation, that owner has agreed for billing?

3) The very next working day of this incident I have faxed a dispute letter to your chennai office, called up your help center & also in person visited the HDFC branch [Ref. person was Shravan Mulki] to hold the billing with immediate effect. How could your process framework be so weak, that you still let go the payment despite multiple written & telephonic reminders.

4) This card was never swiped or charged or used since it got issued more than 1 year back.

Why your office did not raise an alert when they received a manual crude looking impression & why were they so impatient to bill the same, despite the stop payment request.

5) How come you do not audit fraud vendors like the one in question [ Country Vacations Ltd] when there are already numerous consumer complaints/ legal cases filed against them.

6) With the investigations/ discussions still in progress, i am unable to understand that you are continuing to levy penalty & interest charges on the disputed EMIs, month after month. Please waive off the same, till we arrive at a consensus.

Company: HDFC Bank
Country: India

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