HDFC Bank
Incorrect charges and Rude behaviou

COMPLAINT:

WITHOUT PREJUDICE

Respected Sir/M'am

I have a strong complaint against your adviser RITU DIWAN who disconnected my call on 28th june around 1 P.M. when I requested to speak with sup, I spoke with her regarding Rs110.39 charges for 11 may for 3rd party... I did not realise that if we deposit money we get charges, my husband filled cash deposit form on my behalf (we were together at that time) and submitted it however the representative also didn't say anything and accepted the money gracefully. Now the call centre advisers saying that I got charges of Rs.110.39 because there was my husband's signature on cash deposit form. I strongly dispute these charges and wants refund of my money.

RITU DIWAN doesnt know how to speak over the phone, instead of addressing my problems she kept on insisting to speak with the branch manager. She was very RUDE and I think, in the wrong business as well. I recommend to take strict action against this representative who is ruining HDFC image.

I spent more than 30 minutes on the call.

Please consider and credit the amount of Rs110.39 as soon as possible.

Regards,

Jasmeet Kau

Company: HDFC Bank
Country: India

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