HDFC Bank
Bank Charges wrongfully debited

I maintain a savings account with HDFC Bank, Vaishali Branch, Ghaziabad. Minimum balance I need to keep is Rs. 10000. Earlier minimum amount as per account opening form was Rs. 5000. And then one fine day, I recd. an email that your minimum amount is increased to Rs. 10000.

Imagine this:

1. Being debited Rs. 100 service tax for depositing cash by some other person on my behalf (my sign on Pay in Slip)

2. Being debited Rs. 100 service tax for payment in cash for HDFC credit card bill.

3. If above was not enough, I was not allowed to do cash transactions in other than home branch for some lame excuse that I am not invesing in the bank. Branch manager informed that either you do not do more than 2 transactions in your account by cheque or invest in the bank to unfreeze cash transactions in my account.

Now the latest, I issued a self cheque to a person and the bank debited me Rs. 100 service tax as the person collected cash from other than home branch. I talked to phone banking officers (so called customer care officers) and was rudely treated and asked to visit home branch.

Its like HDFC Bank looks of for reasons to debit charges to the customers. Only reason I can't close this account is that I hold a locker with the bank. Please suggest what to do.

Company: HDFC Bank
Country: India

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