HDFC Bank
Late fee due to delay in disbursement

I applied for an education loan 3rd semester well in time and they took almost 12 days to clear it when it actually takes just 3-4 days and that too after i escalated it to their grievance cell and RSM.They were fooling me from 3rd day that the cheque is ready but every time when i asked them as to by what time should i collect it they make one or the other excuse. Their manager (Krishnendu Dutta) and Gaurav are the two people involved in this. They never gave me a call regarding what was happening around and i had to make n number of calls to trace what the problem was and i was never informed of any status. The RSM (Mr Amit Kumar Singh) informed initially that they would refund the late fee and when i informed them that the late fee is Rs 7500 they started to deviate from what they said before regarding the late fee and said its not possible for the bank to pay Rs 7500 and when we made a default on one of their EMI'S they took a charge as well on that. And now when i paid the late fee they are deviating from what they said before. Lastly they said that they are looking if they can make an adjustment in my august EMI but that too is verbally and not written.

Company: HDFC Bank
Country: India

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