HDFC Bank
Harasement By Recovery Dept

Hi,

My name is paresh i am using HDFC credit card from last 3 years and got relocated to Chennai.. i called up customer service to change my address on couple of occasions but they did'nt. I called up them again in the month of Sept'07 regarding my payment that i have no access to my statements since its on my orignial address and i dont know how much i have to pay again they didnt changed my address and my charges keep on pilling up for almost more than a yrs now. In the month of Oct'07 one of the recovery agent from HDFC bank went to my jaipur adress thats the orignial address on a/c and abused my Mother. He, iterally abused her and used really unprofessional language and treat her to pay otherwise they kill her. As my monther is window and she is satying alone there she was afraid and was in shock. She is sufering from BP and due to all these stress she has to hospitalised fro 2 days. I called up HDFC dept and had word with there call center head Mr. Tejendra Zutsi regarding the same and since than nothing is happening form banks end and even till noe recovery people come to my place and at time they talk to mother mother in same tone. if this is the same behaviour they continue. Please help me with this.

How can i make payment till the time i dont have access to my statements? And after requesting couple of times for address change they are not ready to change it...

Company: HDFC Bank
Country: India

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