HDFC Bank
HDFC Bank & Credit Card

I have been holding a HDFC Bank credit card number 4346781100140912 since 2006. This credit card was under settlement between April and September. I honoured the settlement to its entirety as per the stipulated schedule. However, from May I started receiving calls from the bank's collection agents using verbally abusive and derogatory language asking me to pay the oustanding amounts even after paying the entire settlement amount.

The bank also deducted an additional amount of Rs 7018.10 (Rupees Seven Thousand Eighteen and Ten Paise Only) on 21st May. However, the harassment did not end there and it continued.

On the 17th of September I got a call from Mr. Sandeep on behalf of HDFC bank who assured me that the entire outstanding against the above mentioned card would be nullified provided I pay Rs 3100 (Rupees Three Thousand One Hundred Only). For safety purposes, I have a recorded clip of my conversation with Mr. Sandeep.

Post the conversation I deposited the said amount of Rs 3100 (Rupees Three Thousand One Hundred Only) on the 19th of September through NetBanking.

However, the HDFC bank does not seize to harass me mentally and the entire amount of Rs 7250.36 (Rupees Seven Thousand Two Hundred Fifty and Thirty Six Paise Only) in my account has been held by the bank.

Because of this the EMI's that were due did not get withdrawn as stipulated leading to a financial loss of Rs. 200 (Cheque Return Charges) and a further of Rs 350 (EMI Late Payment Charges) and unimaginable mental harassment and torture.

Please help me resolve this with the bank and relieve me of any further mental harassment and financial torture immediately.

Company: HDFC Bank
Country: India

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