HDFC Bank
Misleading and fraud done by HDFC

Hi,

I hold a HDFC gold credit card, I had some financial problem due to which I went to settle my card and I agreed to pay the principal amount to the bank. The settlment was done on feb and there was agrement with the bank that I will pay Rs23, 500 in 6 months however I could not pay the complete amount in 6 months and paid it in 8-9 months, I contacted the customer service and I was told if I pay the amount in 6 months my settlement will not get affected however the NOC will be issued late once I pay the whole amount.

The information which I got was wrong and it was misleading because when I paid the whole amount and was expecting to get a zero statement letter I came to know that my settlement got null and void, this was very bad thing done by the bank I was misguided by the customer services.

As it was my mistake I contacted the bank and showed my intrest in getting the card settled again I was told by an executive to pay Rs 2800/- amount and after which my card will have a zero balance I wanted the bank to give a proof in writing so that I can keep it with me but I was told that they cannot do that as the NOC comes from chennai after 40 days of payment. I agreed and paid the Rs2800/- and as a refernce the agent who came to collect the payment wrote on the recipet that this "the final amount after this the account will have a zero balance, "but this was a big faud done by HDFC BANK, I am still getting the statement, calls from the agent and court letters.

I am very disturbed these days I feel like some as cheated me and I am undergoing a mental trauma, I would request you to please take strong steps for my complaint.

Regards

Navneet singh bhatia

Company: HDFC Bank
Country: India

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