HDFC Bank
EMPLOYEES STARVING FOR LEAVE & WORKING FOR 10-12 HOURS A DAY

Hi this is Raj Kumar..this is not only a complaint about a product or service..this is about STRUGGLING FOR GETTING LEAVE... In HDFC BANK CREDIT CARD CUSTOMER CARE CHENNAI DIVISION (GST ROAD, VADAPALANI, CHENNAI).. ALL HR POLICIES ARE NOT FOLLOWED. Senior Managers, Team Managers & Team Leaders are NOT ALLOWED to take Leave, WHETHER EXECUTIVES HAVE THEIR LEAVE BALANCE OR NOT...

And Addition to this, They are working for 12 Hours a day... They have to complete their staffing (Total Calls duration)... If they complete their staffing within 8 hours also, they have to work for Extra of 2 to 4 hours for SALES... IF AN EXECUTIVE CANNOT PICK A SALE OR ACHIEVE TARGET (WHICH IS FIXED BY TEAM MANAGER OR TEAM LEADER, NORMALY HIGH... WHICH AN AGENT CANNOT ACHIEVE ON THAT DAY) They have to work for more than 8 hours...

If they achieve some sales also... Management needs more and more... which will lead to work for 10 to 12 hours a day...

This is not happening for 2 days or 1 week for month... THIS IS USUAL FOR ALL DAYS (WITH 1.5 DAYS ROTATIONAL HOLIDAY PER WEEK).

Who will look on to this??? IT IS EASY TO SAY "If you cannot adjust this, Just quit from the company".. But that is not fair... Let the Operations Management or HR management should take action for this PROBLEM..

OR... I do not know, it may possible Mr. Aditya Puri may see this message..

(Solution: This can be rectified by ADHERE TO THE WORKING HOURS, FOLLOW HR RULES & INCREASE in MAN POWER...

Company: HDFC Bank
Country: India

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