HDFC Bank
Balance Debited to my A/C without any Information

Respected Sir

I, Vivek Kumar Singh, opend a saving a/c 02931000032456 in last year in HDFC Bank Mayur Vihar Phase II Branch. Till the A/C opening I am suffering from so many problems and I am not satisfied with the services of the bank.

In the month of January bank has been debited Rs. 750 for the not maintaining the Average Quarterly Balance (AQB). I requested so many time for the Monthely statement service on my mail so that I could check my a/c status and maintain the AQB. But they did not provide this service to me.

Now again they Debited Rs 100 on 22nd Feb & Rs. 200 on 23rd Feb for the phone banking charges. When I asked in nearest branch they told that Phone banking is chargeble if Customer is not maintaing the AQB. But at the time of opening the A/C they did not mention this so I was not aware about this.

My piont is that if bank is not giving information about the charges or conditions are not clear so how can I come to know?

This is the fault of bank that they did not provided the Monthly Statement that's why I could not maintain my AQB. Also they did not mention that Phone Banking is Chargeble is AQB is not maintained. Kindly take the appropriate action regarding this

Company: HDFC Bank
Country: India

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