HDFC Bank
Unauthorised Debit from my account

Hello Sir,

I am in major distress due to mismanagment of my money by HDFC Bank. It would be a great help if you could help me with the right course of action to be taken under the circumstance described below:

Last year September there was a fradulent transaction on my credit card amounting to Rs. 14, 000 which said i had purchased a Rado Watch. I hadnot made such a purchase and made a complaint to the bank and cancelled the my credit card. Instead of resolving the issue the bank promtly issued me a duplicate card and started to harass me for the Rs. 14, 000 which I refused to pay.

Imagine my surprise when in March HDFC Bank made a debit for Rs. 19, 476 from my saving bank account towards the same. Can they take this money out from my savings account with out telling me? I had ear marked this amount for a medical procedure. I donot know what to do now. Please consider this urgent and help me.

P.S. - Specifics of my account and dates of transactions can be provided by me on request.

Regards,

Cheryl Pinheiro

Company: HDFC Bank
Country: India

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