HDFC Bank
Debit Card PIN Not Recieved

I opend my account in HDFC Bank on 23/5/08 A/c No. 08711000000820 (Branch Ladwa). After that I not recieved my Debit PIn I have submitted duplicate pin request tow times. after this long struggle and so much of complaints I got my Debit Pin on 16/7/08 but its very shamefull for bank that this Pin is not correct..

Ashwani Goel

Mob. 09896075920

Email: ashwani30goel@yahoo.com

See below I am sending all the mails send by me to HDFC bank.

Dear Hemant.

These are the all mails I have send u and you hav replied me. I sent first mail on 4/7/08 thn u can check below (after my message).

after all this on wednesday (16/7/08) I got my Debit PIN.

But Dear Hemant Mane Its very honrable for your bank that this Debit Pin is Incorrect.

Firstly I tried on 16/7/08 then ATM Machine showed me that your PIN is incorrect. I thought may be some ATM Machine Fault.

But after that today I tried then again its showing your PIn is incorrect and you cant imagin today I have to faced a big ashamed becouse i was not able to collect money from ATM Machine.

So I must say abt your bank "Fraud Bank"...

Anyway next talk will be in honrb'le court...

Good Bye

Its very shamefull for you people.

Complaint A/c No. 08711000000820

Friday, 4 July 5:42 PM

From:

"ashwani goel"

View contact details

To:

grievance. Redressal@hdfcbank.com, customerservices.cards@hdfcbank.com, bochandigarh@rbi.org.in, iqbalsingh.guliani@hdfcbank.com, shrinivas.murty@hdfcbank.com, bonewdelhi@rbi.org.in

Cc:

grievance. Redressaldp@hdfcbank.com

Repected Sir/Madam,

I am totaly harrassed by your bank.

I am your saving bank account customer. I opend my account on 23-05-08 at Ladwa Branch. I recieved Gold Debit Card but still i not recieved my Debit PIn. I have complained you but you reply that you can collecte duplicate PIN, then i have filled the duplicate pin form from the branch but after that there is again 15 days have gone..I still not recieved my PIN. Now just one way is there that I am closing my account in your bank.

Plz do the needfull.

Thanks & Regards

Ashwani Kumar

A/c No. 08711000000820

Branch: Ladwa

RE:'HBL=005-565-666' Complaint A/c No. 08711000000820

Sunday, 6 July 10:53 AM

From:

"ashwani goel"

View contact details

To:

"Grivence Redressal"

Cc:

customerservices.cards@hdfcbank.com

But I have told you that I have also Applied for New Debit Pin, But Still, there is almost 15 days have gone and still I not recieved NEW PIN. Please give me solution, Otherwise I have to take the help of Court, becouse I am so harrassed from your bank. Its very difficult for me because I had my account in State Bank of Patiala and becouse of HDFC (private banking), I closed my account in SBP, and I transferred my all money in HDFC Bank. But I am facing a huge loss becouse of this.

Ashwani Goel

Mob. 9896075920

& On Sat, 5/7/08, Grivence Redressal wrote:

From: Grivence Redressal

Subject: RE:'HBL=005-565-666' Complaint A/c No. 08711000000820

To: "ashwani30goel@yahoo.com"

Date: Saturday, 5 July, 8:44 PM

Dear Mr. Kumar,

Thank you for writng to us.

With reference to your e-mail dated 04-07 regarding non receipt of Debit Card PIN.

The details are as below:

We wish to inform you that the Debit Card PIN for your Debit Card number ending with ***715 is sent to your mailing address " HNO-367/2 WARD NO-2, MAHAVIR COLONY GALI NO-3..." (complete mailing address not mentioned due to security reason) on 24-05 through POST. Since the same is sent through POST, we are unable to confirm the delivery of the same.

We request you to apply for a fresh Debit Card PIN as per the below mentioned process:

1. Fill-up the attached form and submit it at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address, as registered in our records.

2. Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN).

Complete address and contact details of our Branches as well as our PhoneBanking numbers is available on the below link:

http://www.hdfcbank.com/personal/customer_center/customer_center.htm

For every PIN Regeneration request, charges of Rs. 25 Service Tax Educational Cess would be applicable.

Warm Regards,

Hemant Mane

Customer Support

HDFC Bank Ltd.

RE:'HBL=005-565-666' Complaint A/c No. 08711000000820

Monday, 7 July 9:56 AM

From:

"ashwani goel"

View contact details

To:

"Grivence Redressal"

As per your request this is the Branch Address :

& Please Solve my problem today.

Address C/o Kundan lal Mangat Ram Timber Merchant

Near Old Post Office, Ladwa

Distt. Kurukshetra

Ladwa - 136132

Haryana

Ashwani Kumar

& On Mon, 7/7/08, Grivence Redressal wrote:

From: Grivence Redressal

Subject: RE:'HBL=005-565-666' Complaint A/c No. 08711000000820

To: "ashwani30goel@yahoo.com"

Date: Monday, 7 July, 9:29 AM

Dear Mr. Kumar,

Thank you for writng to us.

This is in reference to your earlier e-mail dated 06-07 regarding non receipt of Debit Card PIN.

We regret the fact that you have had cause for complaint and we apologize for the inconvenience caused to you.

We request you to confirm the complete address of the branch as per our site www.hdfcbank.com where you have requested for Debit Card PIN for us to check with the branch and provide you the Debit Card PIN at the earliest.

Waiting for your response.

Warm Regards,

Hemant Mane

Customer Support

HDFC Bank Ltd.

Still I not recieved Debit PIN... so tell me what i should do next...

& On Tue, 8/7/08, Grivence Redressal wrote:

From: Grivence Redressal

Subject: RE:'HBL=005-565-666' Complaint A/c No. 08711000000820

To: "ashwani30goel@yahoo.com"

Date: Tuesday, 8 July, 11:04 AM

Dear Mr. Kumar,

Thank you for your patience and co-operation.

This is in reference to your earlier e-mail dated 07-07 regarding non receipt of Debit Card PIN.

We trust that the branch official Mr. Amit Kansal

has spoken to you regarding the case. We trust that the branch has taken the Debit Card PIN request from you and has send the same for processing.

You will receive the same within 7 working days. We request you to await the delivery of the same.

Warm Regards,

Hemant Mane

Customer Support

HDFC Bank Ltd.

.

RE:'HBL=005-565-666' Complaint A/c No. 08711000000820

Tuesday, 15 July 3:42 PM

From:

"ashwani goel"

View contact details

To:

"Grivence Redressal"

What is this..? You maild me on 8/7/08 and you write that you have to wait for 7 days after 7 days i can collect my Debit Pin from the branch... but now you are again saying that i have to wait for 5 working days...

what r u people doing...

& On Tue, 15/7/08, Grivence Redressal wrote:

From: Grivence Redressal

Subject: RE:'HBL=005-565-666' Complaint A/c No. 08711000000820

To: "ashwani30goel@yahoo.com"

Date: Tuesday, 15 July, 12:05 PM

Dear Mr. Kumar,

Thank you for writng to us.

This is in reference to your earlier e-mail dated 14-07 regarding non receipt of Debit Card PIN.

We have noted your query and will revert to you within 5 working days.

The Reference Number for the above query is H07821274, which may be quoted in all future correspondence with us.

Also, you can get the status update by speaking to our Phonebankers quoting the above Reference Number.

For our phone banking numbers, kindly visit http://www.hdfcbank.com/common/customer_center.htm

Warm Regards,

Hemant Mane

Customer Support

HDFC Bank Ltd.

Company: HDFC Bank
Country: India

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