HDFC Bank
Transaction declined in ATM money debited from account

Dear Sir/Madam,

I am REDDINATH REDDY SIDDA having SB Account with HDFC Bank, Lakadika pool Branch, Hyderabad with account no 00211050347043. I have tried to with draw Rs 15000 from ICICI bank ATM (STADIUM ROAD, PIMPIRI, PUNE. ATM ID S1CD2308) on 4th October at 16:39. I got message saying WITHDRAWAL SAVINGS, TRANSACTION DECLINED, RESPONSE CODE 072, UNABLE TO PROCESS. Txn no is 2443. But from my account Rs 15000 deducted. I have given complaint by phone banking on 6th October. They told within 2 days you will get a call. I didn’t get any call. Again I called on 10th October. Again I got same message. 13/10 again I called same message saying you will get call in 2 days. First time complaint number is 260860159. 13/10 complaint number is 264970242. I have written to Grievance. Redressal on 13th October. They asked for to fill one form addressing to charge back cell HDFC bank. I have sent that. they told within 5 working days we will revert back. they have given reference as A51891153. Again i called phone banking 21/10. i didn't get any feedback. once again they are given complaint number264900242 & said you will get call back by tommarow. Just i am getting complaint & reference numbers only but i am not getting any progress when i am getting the my money back.

Can you please check this & do needful for the same as early as possible.

thanks

REDDINATH REDDY SIDDA

9011015579

Company: HDFC Bank
Country: India

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