HDFC Bank Credit Cards
Reissuance of New Card

I held a HDFC Bank Credit Card from last 4 years. They said that there is a Surcharge waiver on Petrol Purchase done from any petrol pump. But there was a catch. If i swipe my credit card at any petrol pump which does not have a HDFC Bank EDC machine, i was charged Surcharge Service Tax Education Cess.

They would reverse the Surcharge but they did not reverse the Service Tax Education Cess.

Every time i tried calling them up and started getting the same reversed manually. But finally i stopped doing that and paid only the amount which i have spent on my card. They then started leving Finance Charges to me. These finance charges got accumalated and added up to 9209. I called them up for the charges reversal but initially they refused. I then sent a letter for cancellation of the credit card. I got a call back from a phone banking executive and she confirmed to me that they will reverse only Rs. 4900 on my card account and i will have to pay the remaining amount AND I WILL HAVE TO TAKE THE NEW CARD. So i sent a letter for reissuance of the new card. I made the payment and they effected the reversal. Now they say they cannot issue me the new card. They are also not giving me any reason for the same. I request you to help me in getting the new credit card of HDFC Bank Ltd and ensure that there is no CIBIL record created against my name. Payal - 9833773936

Company: HDFC Bank Credit Cards
Country: India

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