HDFC Bank / Food Plus Card
Pathetic Service

This is reference to my Food Plus card no. 4213280200294000.

On 9th sept, I had reported about my lost card on the phonebanking no. My card was hotlisted on the same day. Sametime, i had requested for card replacement. Till now I haven't received any replacement card.

Twice I have been given complaint nos (180730056 given on16/09/09 & 213200028 given on 20/09/08). The reason for having two complaint nos is due to non-traceable of the earlier complaint no. given by the executive.

Again on 24/09/08, I had enquired about the same. They have send me an SMS, saying "will revert back in 48 hrs".

More than two weeks have passed, still the situation is remains to be pathetic. They are not able to update me the status. Suprised by the standard of services given by a reputed bank in India.

Surprised by the services rendered to their customers. Being a classic customer, it really amazes me. They have never bothered to revert back either through phone nor email.

I am seriously thinking of closing my account from this bank & move on to some other bank.

Rgds,

Pradeep

Company: HDFC Bank / Food Plus Card
Country: India

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