HDFC Bank Ltd
NON DELIVERY OF ATM / DEBIT CARD ON REPEATED REQUEST

Sir

i am a customer of your bank (erstwhile CBOP) and have been banking with you since 2002. Currently, I have bank accounts in your Dabagarden, Visakhapatnam branch. My a/c no. is 12431150032207. I have always found my banking experience with HDFC to be wonderful. However, there has occurred a few instances recently which has led me to believe that not all your banks follow similar (read that high) standards. I feel bad that I had to resort to writing to the Grievance cell to report such occurrences.

It started with the lost of ATM/ DEBIT card in the mid Jan 09. since then i have been begging your bank several times but they are unable to issue me an ATM card. The bank claims that the ATM had been sent back to chennai as i was not there in station to receive it. i am in navy and i donot know when i need to go to sea bcoz its all decided by the government at delhi. So it may be that i was not in station that time. since i m now posted in mumbai, i visited the following branch on 16 Mar 09 :

Area MMB Fort

Erstwhile Centurion Bank of Punjab

Address Bharat House

Mumbai Samachar Marg

Near BSE, Fort

Mumbai - 400001

Maharashtra

Tel

Fax

ATM YES

Lockers YES

i met Ms Rupali Pallav And Ms. Neena over there in the bank and had discussion about the problem.they asked me to write an application and same time it was handed over for getting my ATM, PIN, AND NET BANKING PIN (For ur information i must tell you that i was using net banking from last few months but ur bank suddenly issued me a new netbanking pin without my request and blocked the previous one which was already in use). I revisited the same branch on 20 Mar and enquired about my request status but both the ladies started fighting among themselves blaming each other for not putting my request on line. the good lady Ms. neena refused to talk to me as if i m a begger. i left the bank and again revisited on 23 Mar 09, i was surprised as Ms Rupali Pallav asked me a fresh application. till todate i dont know where is my atm and how many years your good bank will take to issue me an atm card. i am unable to know even the balance in my account . this has resulted in bouncing of some cheques issued by me but your bank is very quick in debiting 350/- rs the moment cheque bounces (u can see that in my account statement). i am tired and helpless and writing for ur immediate attention please. also i am forwarding this letter in my official capacity to the Managing Director and all directors of ur bank.

i hope my request will be attented on an urgent basis

thank u

regards

BK MISHRA

Company: HDFC Bank Ltd
Country: India

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