HDFC Bank Ltd
Unauthorized charges on settlement

Hi,

I am Dhanesh C K.

I had a HDFC credit card.

No: 5176-3510-0298-4494

I have made an expenditure of Rs 7500/- through my credit card. I have made the payment to HDFC with interest of Rs 11850/-. I was told by Mr Kishore, collection executive that the account will be settled & I will receive a NOC shortly.

And in my HDFC Salary account having an amount of Rs 23400 is blocked by the bank. When checked, i was shocked to know that the credit card account is not settled & I need to again pay Rs 15562 which includes all additional charges. I was told by Ms Neethu Sharma, Deputy Manager Recovery department, Airport Road Branch Bangalore that the complete amount of 23400 from my salaray account will be debited towards the same. Have spoken to several HDFC officials, but was told that the amount upto Rs 1 lakh can be debited.

I have spent 2 days in HDFC Airport Road office. But none has provided me the bank statement. I was atlast forced to provide a letter for debiting the whole amount or the later amount crediting to my account will again taken by the HDFC Bank.

My complaint is againt

1. Mr Kishore, who has falsely promissed me the settlement after the payment of 10000 on 05-Jan-07

2. Ms Neethu has framed me unded defaulter & every time I meet her she abuses with the slangs. And how can the total amount of Rs 23400 or more can be debited against the 15562. Or hold the amount without the savings card holders knowledge. Also by not providing the bank statement.

I have already paid Rs 11850/- against 7500/- of utilisation. I would request the honorable officials to pls consider my complaint & help me in not suffering with this debit from my account.

Payments made via receipt numbers

1708718 dated 19-Mar-06 for amount 850/-

1708719 dated 19-Mar-06 for amount 1000/-

3417019 dated 05-Jan-07 for amount 10000/- based on which i was told that the amount will be settled & will receive NOC.

Expecting your immediate reply.

Thanking you,

yours sincierely

Dhanesh C K

Company: HDFC Bank Ltd
Country: India

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