HDFC Bank, Marredpally
Non-receipt of Credit Card

Respected Sir,

I (Mr. Nandala Satish Kumar), S/o N. Muthi Lingam, R/o E.W.S-II-6, MCH Colony, Parsigutta (west), Hyd – 20. I had a Salary Account bearing no. 03771050030030 in HDFC Bank, Marredpally Branch, Secunderabad. In August my account number has been changed and a new account no. 03771050033029 has been allotted by my previous employer (M/s Lobo Staffing Solutions, Secunderabad).

In April as soon as my salary got credited, the bank had blocked it. After I enquired with the Bank & Customer Care, I came to know that there was a Credit card bearing no. 5176 3510 0415 8626 issued on my name and which is overdue and was issued on my old account. I have applied for Credit card only on my new account bearing no. 4346 7720 0781 9237 which I am using presently. On April 24th the bank debited my whole amount (Rs. 10, 535.85) without my permission. Even after sending legal notice to the bank and to the Credit card Department, Ranigunj, Secunderabad there was no response instead they started harassing me by making calls for the payment.

Then, I approached Banking Ombudsman department of RBI and registered a complaint with complaint no. 200809003721. On June 17th the Banking Ombudsman sent a notice to the bank. After then the Bank started the investigation. During investigation it was found that the card was not delivered to me in person neither at my office nor at my residence, it was delivered to some other person.

Therefore, I request you to kindly look into the matter and take necessary Legal action and do the needful for me which act of kindness I will be thankful to you forever.

Company: HDFC Bank, Marredpally
Country: India

  <     >