HDFC
CAR LOAN

Hi,

Here i am mentioning the irresonsible, non reliable face of HDFC bank.

I called HDFC customer care and ask for CAR loan. Executive from their DST team HBL contacted and ask the details of my father (Govt Employee in state Gov, Loan to be processs for him only). Another day an executive came to me without any I Card. I ask for his identification, even i called HDFC customer care. Customer care response was that they are nowhere in this matter whereas i start this process from customer care only. Aneway i gave him all the docs. He promised me even his superiors promised me that it will be approved with in 3 days and i can get my car to be delivered on wednesday. Verfication was done by next day. I was happy with their promtness. I was waiting for their Approval. No response, i called them on tuesday, they told me due to shortage of stationary it will approved by friday. I can get my car on friday. I said OK.Then on wednesday they ask me track record of my father for any Loan availed by my father and without taht it wont be approved. Finally I ask him to cancel the loan request as we cant provide you any track record.

I am very much surprised from their unprofessional way of working.

Now i am asking for my docs back their response is "our excecutive will give you after 3 or 4 days whenever he will passing near by you".

Its really shows HDFC bank's Unprofessional, Non REliable, Iresonsible Image.

Regards,

Praveen

Company: HDFC
Country: India

  <     >