HDFC Credit Card
No statements and irresponsible followup without helping

This is the worst service I have seen in my life. I am having this credit card long back and using it but I didn't get the statements. Without statement I was not ready to pay the outstanding amount so I called up so many times HDFC Hotline numbers for that but I never recieved my statement. After some time some recovery agent start calling for the outstanding amout. I said clearly that give me my two years statement then I will pay the original bill exclusive of the late fees and bank debit charges. But I got only 6 months statement which was not of any use for me. Everytime a new agent was calling me and I have to explain the complete situation why have I not made the payment. Everytime agent requested to me to pay the minimum amount. But as soon as I paid that they stop calling for a month without helping me furhter. I urged so many times for full and final settlement but it was invein. Agent used also abusive languages. I got a warning letter also for that. In reply I explained the case and urged for final settlement of card. Agent has finalize the settlement amount 11900, which is very high and inclusive of some interest. I said that I will pay the whole amount immidiately but only the right amount and I have written also two mails for that but I didn't get any reply. I got finally one statement stating that my documents is now being sent to RBI. If this is the case I will be a defaulter but the problem is not from my side. I am always ready to pay the correct ammount. I seek now help from your side. Please help me out from this situation.

Company: HDFC Credit Card
Country: India

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