HDFC Credit Card
Cheque clearing/service becoming worse

Respected Sir/ Madam

I deposited a HDFC cheque on 23rd of last month (Friday), for my HDFC credit card at the HDFC bank branch in Chennai. My cheque was send for clearing at 12 noon on the same day, I knew the clearing time, since I was physically present and I saw the staff had handed over all the cheques (including mine) to their internal staff who collects and delivers the cheques to the corncerned department. Being the same bank cheque, it should have cleared on Sunday morning or Monday morning, unfortunately it didnt happen. When enquired to the call centre, I was informed even local cheques takes 4-5 working days. But, the call centre executives are unable to answer as to why.

What's the point in depositing the same bank cheque?

My 2nd issue, as usual not receiving statements regularly.

I also requested for a redemption form on the 29th of last month, till date no redemption forms send to me. I again requested on the 13th of this month, and I informed the staff its my 2nd request as I didnt recieve 1. The staff said the redemption form was delivered on the 31st through courier, but staff unable to say as where its been delivered, who has collected it, which courier company, or the airway bill number.

HDFC started off very well with credit card service, but as years pass by their services are going down.

Please do consider this complaint. Hoping for a better service in future. Thanks.

Company: HDFC Credit Card
Country: India

  <     >