HDFC Credit Card
Unauthorised withdrawl of amount from bank account

Sir,

I am using HDFC Bank credit card bearing No. 5176 3510 0136 8368. I have always paid my dues within time. On dated 28th June 07, late payment charges of Rs. 393 was levied on my account which I have disputed. However, it neither got reversed nor any clarification was ever received for such levy. Hence, I kept on paying my dues but did not paid the disputed late payment charges and resultant interest and service tax which kept adding to it. This amounted to Rs. 7, 246/- as per the last received statement dated 4th May 08.

I raised this issue to customer care department several times and at last it was suggested by an executive to pay Rs. 500 in full settlement. To get rid of long pending dispute, I made a cash payment of Rs. 500 on dated 27th Feb 08 and on the same day applied for cancellation of the card.

Kindly note that I also maintain a bank account with HDFC Bank, Howrah Branch (Account Number - 02081160001520).

On dated 21st May 08, I have received a notice dated 5th May 08 from credit card department through registered post. The notice had a mention of holding of fund on my above mentioned savings account since dated 5th May 08 and also a mention that the stipulated amount may get deducted from my account in case of nonpayment of dues.

On checking my account I come to know that on dated 20th May 08, an amount of Rs. 7246/- was debited without taking my permission and without giving me any intimation.

I raised my concern to the bank authorities who asked my to talk to the credit card department. However, on approaching the credit card department, they refuse to entertain my complaint.

I would request you to kindly look into the matter and arrange to give my back my money.

Your early action is solicited.

Thanks & Regards

Ashok Chandak

#9331003947

Company: HDFC Credit Card
Country: India

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