HDFC CREDIT CARDS
Matter of Trust

I am having HDFC Credit card. With card Number 4346 7710 0785 5241. Since Septemenber 2007. I have been roaming around HDFC credit card division, Ranigunj branch for final Settlement. Here I need to tell you something. If you go for any Banking Transactions of HDFC to Ranigunj branch, then you will be provided with Printed Token with your account on it. But if you visit for any credit card queries or final settlement You will be given a very tiny piece of white paper and writing your credit card number on it. Again I will come to my story….That time my total amount due was around 1-(twelve thousand Rupees Only). Then first time I waited for nearly 4 hours for final settlement. That was my first bitter experience with it. Then it continued for 7 visits every Saturday (continuously). Even nobody cared to help us by saying where is the water can to have some water to drink and moreover. Every person including an officeboy will become managers whenever necessary and they will directly tell customers that I am the manager or I am the supervisor here.

And nobody will update anything in the customer relation management screen if you visit for final settlement. This was all my experience.

After that as usual I will get calls to pay the amount. Again I will repeat the same story and they will say oh, you have visited for final settlement madam. Ok..then we will get back to you. That back will never come. And again one more new person will call next month for payment again the same story repeats. This was also my experience.

This whole story was told through email to Mr. Ramachander Rao, Deputy Manager, HDFC Credit Cards division. Finally he agreed for final settlement amount of Rs 10000/-(Rupees ten thousand only). But he wanted me to pay the amount immediately in cash and said that we will handover the letter. But I replied him saying that I can give you amount through cheque which will be cleared in three days as it is matter of Trust. This last email I sent on 5th May. But till now I did not get any reply from him and the final conclusion is…

Now my Salary account has been blocked for no mistake of mine (HDFC Account)

Is there anybody from HDFC credit cards divisions to help me in this regard.

Email ID: suma_maddali123@rediffmail.com

Company: HDFC CREDIT CARDS
Country: India

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