HDFC - Home Loan
HDFC misplaced Site Paper ORIGINALS & delaying loan disbursement after Loan Approval

Greetings,

HDFC Home loan account manager (Bangalore, Electronic city branch) has misplaced my site paper ORIGINALS.

Now they're saying we might not have submitted them. (Questioning us as to why did we submit them earlier, they were only to be submitted during loan disbursement)

We were told to submit the originals after loan was approved, we did so.

I submitted the documents myself & traveled to Singapore for a work assignment confirming with the Basaveshwarnagar Branch which is closer to my house that all formalities from my end had been completed. I gave the GPA to my mother to receive loan disbursal & traveled.

After a 2 month long delay, they've come up with this major issue saying u didn't submit the originals at all??

This was not a response we expected from a big organization where I earlier had a personal loan account, held my salary account in & despite the high ROI we decided to apply here.

In my case also as I can see other user's complaints, HDFC charged the processing fee before any verification was done & took our originals so we couldn't apply elsewhere.

Requesting involvement of higher authorities regarding this to help sort out the issue.

Regards,

Asha Puthran

Company: HDFC - Home Loan
Country: India

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