HDFC housing loan
Non processing of the file

Applied for the housing loan. Collected the papers by Mr Nishant Shukla, gave the information of approval of 37 lacs collcted all the Original required documents along with the HDFC application duly filled along with a cheque of 20k . as processing fees on date 15/10 . Since there was no reply called up groupleader Rahul Singh & Nishat Shukla Relation Officer But non of the two attended the call nor did the twosome have courtsey in calling back the customer they have collected file. after experiencing the above act of non attending the call 3-4 days called the twosome from different number on (22/10) attending ths call got the feed back it will be login within a day or two. As on today's update again call was not attended then we finally called office-No & got message that Mr. Roumi is looking after this file then immediatly called Roumi to find the status, he said that he has not gone thru the file & said that give me 10 minutes & i will let u know. & after 10 minutes when we called him he rejected the assured loan amount The same conclusion could have been derived and informed to the customer by the group leader r the relationship officer. but here is the fate customer speaks to the CA (No-1) Mr. Roumi of HDFC & gets the feedback after keeping the file on his table for 12 days & gave decesion in just 10 minutes. Now where does the customer stand after loosing his valued 8 days??? To start again with ABCD for housing loan with the other Bank that too at the month end. Again loosing 3 more days which will be accounted by the builder for the intrest for the delayed payment. Hoping the same cooperation to all the customers.

Company: HDFC housing loan
Country: India

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