HDFC Housing Loan
No response to emails on loan debit

Dear team,

I have sent multiple mails to HDFC housing loan customer support team asking them to confirm why they had sent my ECS cheque early. Due to this reason, it bounced and I incurred penalty too. This is despite me making an online payment. There is no response. Pls see mail communications.

&&&- Forwarded message &&&-

From: Venkat Kumaresan

Date: Wed, Apr 1 at 10:07 AM

Subject: Re: ECS Payment - loan account 351594947 - Query - Extraordinary Delay in response

To: recohelplineche@hdfc.com, Accounts Web

Hi Team,

Good day!

I have not received response to the series of mails below.

As you can see from this statement below, from the HDFC Home loan

online account, I had transferred money towards settlement of my bank

loan online and I had only Rs100, to be remitted online.

Borrower MR. VENKAT K

Co Borrower (s)

Loan Type RESIDENT HOME LOAN-VARIABLE RATE-MONTHLY REST

Loan Amount 2000000 Disbursed Amount 2000000

Current EMI 22108 Current ROI 11.00

Loan Term (Balance) in Months 176 Loan Term (Original) in Months 180

Unposted Transactions 0 Last Installment Date 30-NOV-2023

Amount Payable

Dues Upto 31-MAR 100 Payable As on 30-APR 22208

Can you pls check why the cheque for the Home loan was sent on 27 Feb

09, compare it with the date on ECS cheque and let me know if the

cheque was supposed to be sent on 27 Feb.

This is becoz I have been fined Rs.200 too, so I want to know the rationale.

Pls respond if you can, else, escalate.

Thanks

venkat

On Thu, Mar 26 at 1:35 AM, Venkat Kumaresan wrote:

> Hi Team,

>

> Pls respond to mail below. The response time from your team has been pathetic.

>

> Thanks

> Venkat

>

> On Fri, Mar 20 at 1:09 PM, Venkat Kumaresan wrote:

>> Hi Team,

>>

>> Pls respond to the mail below with details.

>>

>>

>> Thanks

>> Venkat

>>

>> On Mon, Mar 16 at 4:57 AM, Venkat Kumaresan wrote:

>>> Hi Team,

>>>

>>>

>>> Good day!

>>>

>>> My ATM receipt indicates that the ECS amount for Rs22108, pertaining

>>> to loan account number 351594947 was sent for clearance by HDFC on

>>> 27th Feb'09.

>>>

>>> I dont think this is the right date as per my ECS form. Can you pls

>>> check my ECS form and confirm the actual date on which the ECS amount

>>> should have got debited?

>>>

>>> --

>>> Thanks and Warm Regards,

>>> Venkat K

Company: HDFC Housing Loan
Country: India

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