Hero Honda
Bad Servicing of bike

I gave my bike (Passion Plus) for servicing on 12th July 08 at “Creative motors Pvt. Ltd”, Andheri (East), Tel No. 28221933/34, 28328289 (Job card no. 205341). I took the delivery at evening and loaded vehicle with 4 litres of petrol, went home at (Kandivli).

Next day while going back to office, suddenly my bike got stop at Jogeshwari, on check noticed empty petrol tank. I have to push my bike for almost 1.5 km to reach to a petrol pump.

On thorough check a leak was noticed near carborator, same was highlighted to service centre but approach towards it was found to be unsatisafactory, approach was like we are solving your problem free of cost

My complaint about service centre is that they are delivering bike without thorough check, which cost me for lost of time, energy and petrol. Only wish that this should not happen with any other customer.

I want to know what corrective action a service centre is going to take to avoid such situation with customer, I hope they must need to maintain record for every vehicle and must clear the bike only after passing all the requirement specified in record. What control Hero Honda has got on such service centre.

Company: Hero Honda
Country: India

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