Hewlett-Packard
Laptop

Complaint: i GOT A laptop model CQ45 207tu paying 39, 000 in jan and it

> had a switching off complaint if we tapped the left side of the laptop a

> little it gets restarted i visited the service centre on 12/2/09 at about

> 12p.m first a lady attended me and checked and said it is a operating

> system problem so i need to backup the data and reinstall and other issue

> was it had a impression falling on the lcd frame beezel of the mouse

> clicks she said nothing can be done but on my insistance she called the

> engineer and he also told the same on much resistance to agree to what

> they say they said they will get replaced and they will call me i call

> them no response nor i have recieved a call paying such a huge amount

> after a month facing all this issues no one to respond properly like to

> get this replaced

> Consequences: i work for a company and my performance is based on the

> data avaliable on the laptop i would have even lost my job if this is not

> there

2nd time

as you are very well aware of my complaint earlier when i got my laptop fixed from the service i had a problem of volume not getting low and i had no time to visit the service so i continued using it that way got it fixed last week but then on the laptop is heating up also as the earlier issue the upper beezel is now got somewhat melted like the plastic is melted so please do the needful as i cant live without this as everything from my business to personal is into the laptop also i cant get it fixed up again and again as i have no time for all this stupid stuff of getting it fixed on and on so my request to u is to replace this as i am not happy with its performance

in kind regards hope to get the issue resolved at your level rather than taking further steps

Company: Hewlett-Packard
Country: India

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