Hewlett Packard
WORST SERVICE

I purchased an HP laptop, model no. dv 2910tx worth Rs 50000 on 21st October from E-Mart 4 u, Bhubaneswar.

My Laptop’s Configuration:

HP Pavilion dv 2910tx Entertainment Notebook, Centrino Core 2 duo 5750 2GHz processor, 3 GB RAM, NVIDIA GeForce 8400M GS Graphics, 320 GB Hard Disk, Windows Vista Home Premium.

The laptop was working fine but it started becoming overheated within few minutes after turning on in first 15 days of use. I contacted E-Mart for you, the shop where I purchased the laptop. They told me that it is a hardware issue. And they told me to take it to HP Care. Then I took it to hp's authorized service centre Digital Care Pvt Ltd. located at Shahid Nagar, Bhubaneswar, Orissa. They kept my laptop for a month. Then after calling them so many times they told me that my entire motherboard will be changed and they replaced the entire motherboard and then when I got my laptop then again I faced the same problem after 5 days of using. I was unable to play any games as the games were hanging in the middle and sometimes I got 6 displays on the LCD. Then this time I gave my laptop to another HP authorized Service Center R T Outsourcing, located at Bapuji Nagar, Bhubaneswar. There they kept my laptop for 17 days and again the motherboard was replaced. But again after 7 days of use I faced the same overheating problem. Still I am having the same problem. And now again I am not able to play any games on my laptop.

When I searched the internet about this problem then I found some articles like "Defective NVIDIA chips in HP and Dell Laptops". There were many people who faced the similar problem regarding this NVIDIA chip. When I asked about it then they just told that it’s not true.

Now my battery backup is just 35 minutes. Regarding this they told me that this is normal according to the results shown “HP battery check utility”.

Whenever I take my laptop to the service centre they tell me to do the “Complete Recovery”. Because of this I lose my data. If this happens always then what is the use of 320GB harddisk!!!

Now I have multiple problems with my laptop that are described below…

1. Overheating and automatically shutting down. The left part, including the hard-drive, of the laptop becomes so hot that one cannot keep his hand on it.

2. Battery backup is just 35 minutes even in power saver mode.

3. Fingerprint sensor is not functioning properly.

4. Inbuilt microphone is not functioning.

5. DVD writing is very slow (it takes almost 25 minutes to write a 4.7GB DVD with max. speed selected) and sometimes some error message comes like “Power calibration error”.

Again I contacted HP service centre “R T Outsourcing”, Bapuji Nagar, Bhubaneswar. They kept my laptop for observation for 3 days. Then after calling them they told me that there is no problem in the laptop. I am fully frustrated on HP’s service.

Not only me but almost everyone who has purchased this model laptops is facing problems. I am just wondering what will I do after my limited warranty? Please help me.

Finally I say, “HP’s SERVICE IS VERY VERY VERY BAD”

Warranty extension will not help because a consumer cannot go to the service center every time. The only solution is that HP should refund the money that I wasted on purchasing this laptop.

Attch:- Hardware failure images.

Company: Hewlett Packard
Country: India

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