Hewlett Packard
CUSTOMER CARE MAINLY BOYS DOEST HAVE ANY DESENCY HOW TO TALK AND UNDERSTAND THE PAIN OF THE CUSTOMER

Airtel post paid connection i am using from past 3 yrs but two days back taken one more post paid SIM at evening 5:30pm, sales guy said it would be activated max by 11.55am on the same day, yesterday i called the agent on his mobile & i had informed him still its not activated, airtel sales person said i will call u back in 5 mins yesterday afternoon @ 1:30pm since then he never call me back, i had given him atleaset 20 calls yesterday from 3pm till 8pm but he never picked his phone, later today morning i called up 121 from my other mobile, twice airtel customer support guy had listened by query for 3 mins and then he disconnect, same happen again thrird time when i called 121 one more person picked the call to whom i had informed all the things whihc had happended, he told to call once again to the same person with whom i took SIM CARD POST PAID & and his voice was bit arrogant looks like he had taken some drugs - i had also said why r you talking so bluntly, he said sorry 5 times, i said its okay as if you would had been in my position, you would have been also bit agitated from past two days i am chasing 121 & person name MOHAMHAD sales person from airtel, i work for HP and had taken 4 post paid connection plus broadband 256 KBPS pls phone, but suddenly he disconnected the phone all of the sudden call time was for 7 mins. I think Customer care guys especially guys, boys who picks up the phone @ 121 doest have any decency how to deal with the customer, now i am going to esclated the same in my company &about this also finding if can get some info. of some higher profile person in Airtel Bangalore, to him also i will esclate if anyone has any number of any airtel person sitting @ higer level in bangalore please do let me know, services are suck i am sure to convert all my 4 post paid to VODAPHONE since its a UK telecom company recenthy had a tie up with HUTCH, but airtel overall is good incase of coverage and all but guys in customer care guys are very arrogant & doesnt understand the pain of the customer is facing from so many days who simply doing job for money, dont brother either customer leaves airtel or not . highly unsatisfied i am.

Company: Hewlett Packard
Country: India

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