Hilton
Hilton Best Rate Guarantee

This has nothing to do with India, but I want everybody to know how Hilton fools his loyal customers, so here is the story:

I searched for a hotel in Beijing and found a cheap Hilton deal at easyclicktravel.com. But, remembering the Best Rate Guarantee as advertised by Hilton, I booked at a more expensive rate at Hilton.com and then claim the Guarantee.

Now here is what they wrote back to me:

&&&

Thank you for taking the time to submit a claim form regarding Our Best

Rates Guaranteed. We have reviewed your reservation and the information

found on www.easyclicktravel.com.

The reservation booked on the Hilton website was for a KING BED GUEST ROOM.

The reservation on the easyclicktravel.com was for a Standard room type.

Therefore, as stated in our terms in conditions, your reservation is not

eligible for the Our Best Rates Guaranteed.

We realize that every guest has a choice when traveling and we thank you for

making Hilton family of hotels your choice. We look forward to the

opportunity to serve your future travel needs.

&--

That's just ridiculous - when you

check the website of the Hotel

http://doubletree1.hilton.com/en_US/dt/hotel/BJSDTDI-Doubletree-by-Hilton-Beijing/accommodations.do

you can see that they offer 3 room types: Guest Rooms, Suites and Executive

Guest Rooms. So there cant be a difference between the King Bed Guest Room

and the Standard Guest Room.

It is just a shame how they behave against a loyal Gold Honors Member! But

I am not alone, when you read the complaints at flyertalk for example it

seems like their normal business idea to deny all claims.

I am just very disappointed and will stay elsewhere on my next trips :-(

Company: Hilton
Country: India

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