Hindustan lever pure it
Total apathy and lack of response

My chlorine filtration tube is over since last 3 weeks and I had first asked for the refill on 2/Jan/09. I had also complained about a powdery formation in the transparent section of the filter.

After that, I have been calling up for service a lot of times. Each time I call up I am assured of having the customer care person reach my house in next 2 days.

After having wasted 3 leaves by being at home for the customer care person, I had requested that the person be sent on a Saturday and have waited at my house at least 5-6 Saturdays without the person turning up at my place inspite of promises from HLL rep.

Finally, a Mr Ramalinga (his number 97398 13759) called me today (17/Mar/09) at 1.00pm asking me to reach my house from office so he can service my filter!! this is ridiculous, I was also told that he cannot be around my house at 6pm by when I will return from office as there is no other complaint in my area.

He also had the audacity to tell me that he cannot come on Saturdays as he has to go to other places and my house is far from his office!!!

I am really appalled at the attitude of HLL and the customer care (rather lack of it)!!!

Hope someone pays heed to my complaint and sends a person to service my filter and replace the chlorine tube as I am unable to use the filter now!!

Company: Hindustan lever pure it
Country: India

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