HINDUSTAN LIVER PURE IT
No services despite repeated complaints

Sir/Madam,

My pure it id 73643 registered in the name of Fatema Motiwala

I had ordered the battery appx 2 months back... i m not sure of the date... after the battery was changed along with all the other accessories, the water just didn't filter from the very next day, since my mother was out of town, i didn't put a complaint as their would be no one in my house. Once my mom was back i had put a complaint some 2 weeks back and i was told that someone will come in next 3 working days to solve the same. after waiting for 6 days i called the customer care and told them i m putting a fraud complaint to the consumer cell and some one turned up the same day!!! (I guess nothing works without a complaint) the executive checked the purifier and said the carbon is not proper and that he will come the next day and change it... He also said tht i need to pay 50rs for service charge the charges for the carbon.

I don't know why am i suppose to pay for something that is a default product of the company??? and what services were rendered that i need to pay him 50 rs for? The best part is that i get an sms from pure it the next day saying " They couldn't locate my address "The complaint number is C123977498. Since that day nobody has called neither that executive turned up

Also despite of mentioning that plz call and come they NEVER call before coming.

Sir, I got a call again yesterday from the executive who had come to my place, he said " I have put a complaint that he took my money and didn't come back". Now i had nowhere mentioned that he took the money.

I would request you to plz take an action against them as all my complaints are falling on dead years..

Thank you

Fatema Motiwala

91 9833203087

Company: HINDUSTAN LIVER PURE IT
Country: India
State: Maharashtra
City: Mumbai City

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