Hindustan Petroleum Gas
DEFECTIVE CYLINDER etc

1. The HP Gas cylinder I received last month started leaking heavily. On examination, I complained to the local distributor with no response. I then tried the Emergency cell at 040 27801123 who did not care to attend and further gave me wrong information as to the working hours of the emergency cell and the dealer as well. Finally, the next day, I called up the HP Regional Manager, Hyd. who kindly arranged for a mechanic to visit and rectify.

The problem was a defective washer beneath the regulator. Obviously it was not replaced by the refilling station.

This could have cost a life!

The attitude of the Emergency cell is deplorable, more so in the face of the many accidents that have been taking place recently.

KINDLY ENSURE THAT IMMEDIATE ATTENTION IS PAID in future.

2. The bill I received today for supply of a cylinder does not contain 1) Last refill date, 2) Due date for rubber tube change, and 3) Last mandatory inspection date. These particular MUST BE FILLEDUP since carelessness could cost lives.

I do hope you take suitable actions to avoid such lapses.

Company: Hindustan Petroleum Gas
Country: India

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