Hindustan uniliver ltd
Dealer (agent) misbehaviouer to customers

Sir,

Iam running four hotels named hotel mayura deluxe at thirthalli, koppa, and in kundapura from about 20 years. Ihave been using brooke bond three roses tea powder for all of my hotels from the past 14 years continously. In total my avarage purchase of three roses for all of my hotels is at 125kgs per month and yearly around 1500kgs. These purchases was not stoped at any point of time and you can go through details from your agency.

I THINK IAM THE LARGEST SINGLE CONSUMER THROUGH YOUR WHOLESALE AGENCY FOR ALL THESE YEARS AND HOPE IN FUTUREALSO.

The problem is that you have given your distibution agency to m.j.traders, kuvempu road, near gayatri mandir, thirthalli 577432..The distributer is very very arogant with his behaviour and he always forget that he is not only the disrtributor to your product but also the pramotor. He has no minimam petions to hear any problams and any enquirey regarding your products. WHEN we condem his attidude, he says you just complain to higher authorites i wont fear. There has been lot of complaints from other retail purchasers AND HOTELS regarding his attidude.

Today i purchased three roses powder and when i saw the bill the price was risan by you to 232per kg for hotel brand .just i wanted to enquire wether the price will be reduced in future or will remain same as it is too much to afford .before starting to here me he jst started to shout by saying iam not rising the price but the company.i suggested him why are you shouting at me we are the customer of h u ll long back before you took the ageency and i have telefhoned you now not for complaining about the product or agency but to enquire the price and product. But still he continoued shouting through telephone and said if you are interested in buing three roses you can buy or you stop it .iasked him who are you to tell me. is this the way to behave with the customer?

after this i went to his agency and asked about his impationed, rude behaviour with me but to my surprice he was reluctant to give any answer and again said not to purchase from him .his behaviour was like of an psychic and of mental imbalance.

I asked him the telefhone number and mail id of customer care of hull and he didnt gave the number.and to my surprice they were not displayed any ware inside the agency and i think it is against to your principles.

i came back and as i needed three roses urgently (we wont use any other brands till now) i took it from nearby retailor shop and to my surprice the price was much lesser than what he used to charge as wholesale dealer.i got it at220rs per kg (including retailors profit).

i want to know that is there any difference by your agents regarding retail sellors and wholesale consumerse.

There was lot off complaints regarding his behaviour previossly and we were not considering as we were getting good product from hull. But now we cant tolaretr his behaviour and i belive in comming future and his behaviour will halt your sales. He and HULL must think that it is the product which makes the sales significantly and not ahe agent. product comes first and agent comes next.if the product is good you get enough agents.

Iam very sorry to write these all.

Really iam very sad about your agents rude and humilitating behaviour and im thinking of changing the tea powder brand from all of my hotels immidatly as there are good other brands availeble in the market.you too have other customers in the market and my closing off business with you will not make any difference to you and to your thirthalli agent.

THANK YOU FOR PROVIDING ME VERY VERY GOOD THREE ROSES TEA POWDER AND TO MY CUSTOMERS FROM THE PAST 14 YEARS.

09448724888 B R RAGHAVENDRA KARANTH

PROP.HOTEL MAYURA GROUP

THIRTHALLI -577432

Company: Hindustan uniliver ltd
Country: India

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