HINDWARE/NEPTUNE
NO AFTER SALES SERVICE

AT ONE POINT OF TIME, WE WERE THE PROUD OWNER OF YOUR PRODUCT, AND WE HAD FULL FAITH IN UR COMPANY AND UR AFTER SALE SERVICE.BUT AS OF TODAY WHOLE THE CASE HAD CHANGE.B, COS WE DONT FIND ANY DIFFERENCE BETWEEN UR COMPANY AND ANY CHINESE COMPANY, AS BOTH ARE NOT ABLE TO PROVIDE ANY AFTER SALE SERVICE.

WE HAD BOUGHT A TOILET SEAT NAMELY NEPTUNE.ONE YEAR AGO, AND AFTER 6-7 MONTH THE SEAT COVER HINGES BREAK, AND WE REPORT THAT MATTER TO UR EXECUTIVES, BUT THEY REACH US ONLY AFTER ONE MONTH AND DURING THIS MONTH THE COVER FELL ON THE FLOOR AND IT GOT CRACK, AND AFTER ALL THEY REACH US, THEY TOLD US THAT IT HAS TO BE REPLACE AND WE HAVE TO PAY, SOOO WITHOUT ANY ARGUEMENT WE PAY TO YOU AND GET A NEW COVER.

SOOO FAR SO GOOD.

BUT NOWW AGAIN THE HINGES BREAK AND WE REPORT THE MATTER AND UR PEOPLE{NAMELY ARUN]TER A MONTH i.e TODAY TO CHANGE THE HINGES AND CLIP[AS THERE IS NO DAMAGE, EVEN A SCRATCH ON SEAT COVER]NOW THEY ARE TELLING US TO PAY FOR THE FULL COVER THEN THEY CAN CHANGE IT ONLY, AS THEY DONT HAVE ANY CLIPS.NOW PLEASE SOMEONE CAN TELL US FROM HINDWARE THAT Y WE PAY 1900 RS OR OTHERWISE OUR COMPLAINT WILL NOT SORT OUT.

IS IT OUR FAULT THAT YOU PEOPLE DONT HAVE CLIPS TO CHANGE.

OR IS IT OUR FAULT THAT WE PUT OUR FAITH IN HINDWARE.

AND MORE OVER WE TALK TO A SENIOR EXECUTIVE MR.SURESH AND MR.SARWAN, THEY ALSO TELLING US THE SAME STORY, THAT IF U WANT IT TODAY PAY FOR THE COVER OTHERWISE WE HAVE TO WAIT FOR THE CLIPS.WE ASK THEM FOR HOW LONG WE HAVE TO WAIT .

THERE ANSWER IS THAT THEY "CANT SAY HOW LONG"

BRILLIANT ANSWER FROM THE EXECUTIVE OF THAT CALIBARE AND WE SURELY CAN SAY THEY WILL TAKE UR COMPANY SOOO FAR BUT ONLY IN REVERSE DIRECTION.

GOOD LUCK GUYS.

B, COS PEOPLE LIKE US WILL ONLY LOOSE OUR FAITH FROM HINDWARE.

WE ALSO HAVE OTHER PRODUCTSFROM MARC, CERA, JAGUAR AND ALL, THEY ARE PROVIDED EXCELLENT SERVICES, THEY ATTEND PROBLEM SECOND DAY AND JUST SORT IT OUT IN THE SAME DAY OR AT THE MOST NEXT DAY.

A VERY DISAPPOINTED CONSUMER OF YOURS

REGARDS

Company: HINDWARE/NEPTUNE
Country: India

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