Hitachi 3-door refrigerator
Failure to rectify the refrigerator in 22 days

My sister purchased a 3-door refrigerator on 26 Dec. The same broke down on 25 Jul. Hitachi representative turned up to attend for the first time after 96 hours but could not fix the defect. Without being certain, he changed a PCB and charged Rs.4, 000-the fridge, however, did not work. He then put the blame on the internal wiring and suggested getting the same and the earthing checked by an electrician. So was done but nothing was found amiss after spending the service charges of the electrician. The same technician reluctantly turned up after a couple of days and changed the PCB with another one on two consecutive days but the fridge remained defiant. After unabashedly fiddling with refrigerator for two days the technician went off, not to come back again and to our relief. The service supervisor was contacted and he started making tall talks stating such problem was never encountered by them and they were seeking advice from Hyderabad. The fellow assured us that solution having been provided from Hyderabad they would come back to us within a day or two. From hereon, the spervisor preferred not to receive our calls over his mobile. The service provider, perhaps seeking some divine solutions, kept themselves aloof for several days. In Kolkata, at least, Hitatchi did not appear to have a competent person who would be able to solve the problem or at least patiently hear the problem. The dealer - Great Eastern Stores who sold the refrigerator at a cost of Rs.35, 000, approx shunned away by stating that guarantee period was over. After several days, reportedly, a more competent technician was sent but as fate would have it, there was no power during his one and a half hour's stay and he preferred to go away without bothering to come back again. On query only, we were told that he fell ill. What a pity, a self-professed world renowned company, selling home applinaces at the highest prices, was dependant on a single service technician and shirking supervisors. The fridge continued to remain out of service and on calling the service provider as well as Hitachi, the standard reply was the technician would go the next day which did not arrive. Today (17 aug), morning, the technician was called again and he took several minutes to gauge what was the complaint about. Finally after 22 days, they have decided to lift the fridge for repairing an undisclosed destination tomorrow and that without any clue of the type of repairing required. When told to provide a stand-by fridge since they failed to rectify the same in so many days and had no clue as to the number of days still required, the reply was that the same was not the practice with Hitachi. The company, surprisingly, also does not have arrangement of AMC, as told by the attending technician. I want this to have a lrge publicity.

Regards.

Ujjwal Kumar Banerjee

98318 28620

Company: Hitachi 3-door refrigerator
Country: India

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