Hitachi AC (ace) split unit
Poor service
- 05-23-2009
- 292
My AC indoor unit has been leaking ever since the season started.
It took 10 days and many phone calls to have someone attend to my problem, =
and I was assured that after servicing there would be no leakage.
Unfortunately, it became worse and after another round of many many complai=
nts (kindly see the complaint nos at the end of the mail), 8 days of missin=
g office waiting for someone to turn up to fix the problem, finally the tec=
hnicians who came at three different occassions, told me that THIS WAS A MA=
NUFACTURING DEFECT=A0 and could not be rectified.
After much persuation, the unit was removed.
I have been regretting buying a hitachi ac, as even in this hot weather, an=
d after buying 4 AC at the same time, two of the AC's are non functional=A0=
- one due to the leakage, the other because its stabilizer was defective a=
nd has not been returned to me since 13 days!!!
This is the kind of service someone who spends 1.5 lakhs gets from Hitachi! =
!!!
I have been harrassed and lost faith in Hitachi.
Now they are insisting that I take back the same unit, claiming that the pr=
oblem has been fixed.
I seriously doubt their credibility and once the warranty is over (in June =
2009) and there is some problem, I will be made to run around once again!
I do not have the patience and energy to undertake this!
I would be grateful if the unit is replaced with a new one so that atleast =
my faith in HITACHI is restored.=20
OR as claimed by the dealer, HITACHI AND NOT THE DEALER take full responsib=
ility for it, because I bought the unit based on the HITACHI name and perfo=
rmance and not due to the dealer!
Please note that the email attached does not even have a word of apology...=
.!
Please help!
Anjali Kalia
407, Mahagun Maestro
Sector 50, noida - 201301
U.P.
Phone - 9810125244
Complaint nos -=20
096090475900
096090475902
096090478846
096090480508
096090582090
and many more that I did not note down!
Company: Hitachi AC (ace) split unit
Country: India