Hitachi ACE 2.0 ton (split type) AC
Awful after sales service (s)

This will give you a good idea of the whole entire case here:

Ms. Sonal Verma / Mr. Vinay Kapil,

Ok now that the indoor unit's cover / panel has been fixed properly (which was creating a problem with the light display because apparently some "rubbers" were missing from there), the AC ain't functioning properly!! When I turn the AC on, it automatically shuts down within a minute!! Actually, it only takes a few seconds to do that!!

On the other hand (about the outdoor unit "noise problem") it seemed fine for whatever little amount of time I could run the AC, let's see what the result is over time.

Moreover, I would like to request you to kindly get everything sorted out with this unit. And if you are having a hard time getting it fixed, kindly replace the unit with a new one a.s.a.p.

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Cheers,

Ashish Verma

From: alluring_ashish@hotmail.com

To: customercare.delhi@hitachi-hli.com; customercare@hitachi-hli.com; vinay.kapil@hitachi-hli.com; customerservice@hitachi.co.in

Subject: Fw: Poor Service

Date: Thu, 9 Jul 02:50:53 0530

Ms. Sonal Verma / Mr. Vinay Kapil

This is in reference to the service provided to me for my 2.0 ton Hitachi ACE Split AC on July 8th.

As you know, your men had visited my residence (in my absence; only my servant was present here) to replace the blown-up fuse on the indoor unit of the air conditioner. After replacing the fuse they have not fixed the front cover / panel properly, which gives a very distorted view of the power LED / light on the unit. This is a display of a very amateur level of workmanship provided by Hitachi; and must be fixed a.s.a.p.

Moreover, as per my telephonic conversation with Mr. Vinay Kapil in the evening of July 8th, you also need to send your service attendants to fix the "outdoor-unit-noise" problem. This is the third or the fourth time that I'm complaining of the same noise issue ever since the unit has been installed at my Gurgaon residence; in less than two months. Kindly send some expert technicians to fix the problem once and for all.

I do not appreciate this amateur level of workmanship and the sloth-paced services provided by you; kindly do something about it.

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Cheers,

Ashish Verma

Company: Hitachi ACE 2.0 ton (split type) AC
Country: India

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